Skip to Content


PetSmart Gift Cards make the perfect choice! As the largest specialty pet retailer of services and solutions for the lifetime needs of pets, we operate over 1,650 stores and over 200 in-store PetsHotel® dog and cat boarding facilities in the United States, Canada and Puerto Rico. We provide a broad range of competitively priced pet products and in-store services including grooming, boarding, training and day camp. Our stores are stocked with more than 10,000 products, and we’re also a leading online provider of pet supplies and pet care information. 
PetSmart Gift Cards are redeemable online or in store for merchandise or pet services. No expiration dates or fees! Check your balance online or reload at any time by visiting your local PetSmart store. 

Redemption Instructions

To redeem in stores, show eGift Card to cashier in any PetSmart store at time of purchase.
Online Redemption Instructions
To redeem online, enter the eGift Card number and PIN number at the checkout payment step.
In-Store Mobile Redemption Instructions
To redeem your eGift Card from a mobile device display the eGift Card number and associated PIN (if applicable) to the cashier at the time of purchase. 
Hand key the eGift Card number and associated PIN (if applicable) into the POS. 

Terms and Conditions

This gift card is redeemable for Grooming, PetsHotel®, Doggie Day Camp, and Training services and merchandise at PetSmart retail locations in the US and Canada and online. Card may not be redeemed for certain goods and services as described at the store. Gift card is non-refundable, does not expire and has no fees. It is not redeemable for cash except where required by law. Visit a PetSmart location to add value to your gift card. PetSmart and its affiliates are not responsible for, and will not replace, lost, stolen or damaged cards. PetSmart may issue new cards for the unredeemed balance of a lost, stolen or damaged card upon receipt of adequate proof of purchase and card number. For balance inquiries, see any PetSmart sales associate or call 1-800-820-6189. For the PetSmart location nearest you, please visit in the US and in Canada or call 1-877-473-8762. For questions, call 1-800-820-6189. PetSmart and PetSmart Bouncing Ball logo are registered trademarks of PetSmart Home Office, Inc. This gift card is issued by PetsCard LLC. ©2018 PetSmart, Inc. All rights reserved.
• A Gift Card cannot be used to purchase another Gift Card.
• If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with a valid form of payment.
• If the amount of your Gift Card is MORE than the total order amount, the balance amount will be stored on your Gift Card account for future use.
• Gift Cards are non-transferable, non-refundable and are not redeemable for cash, except where required by law.
• We cannot replace lost or stolen Gift Cards.
• When making a purchase online at, you may redeem up to 3 Gift Cards per order.
• No sales tax is charged when buying Gift Cards. However, products purchased with a Gift Card will be charged applicable sales tax if shipped to the states indicated here.
• If you have any additional questions, please contact our Customer Care Department.