Help

Welcome to Honeyfund's Help Center!

Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.

faqs

Signing Up & Publishing a Registry

  1. How much does it cost? It's free, for starters...

    Honeyfund is totally free!

    How? We ALWAYS offer NO FEE options including offline payments and gift cards from popular travel, dining and retail brands. With both of these options there's never a fee to you or your wedding guests!

    In addition to the free options:

    1. Make your page stand out with Honeyfund Elite, the most powerful design tool on the wedding registry market. Elite includes your choice of design templates, cover photos, photo slideshow and registry items, password protection, no ads, and more. Just $39.99.

    2. Opt for online cash payments via our integrated credit card solution powered by WePay (US and Canada only), or via your own PayPal account.

    • WePay fees: 2.4% + $0.30/transaction*
    • PayPal fees: 2.8% + $0.30/transaction*

    What does Honeyfund REALLY cost compared to other sites?

    Honeyfund is committed to 100% free options, so our users pay the lowest average fees in the industry!
    Never any fees to givers.

    Service Honeyfund Free Honeyfund Free + PayPal/WePay Honeymoon Wishes Traveler's Joy Newlywish Zola
    Fee Offline Gifts &
    Gift Cards - 0%    		 1.8% blended rate* 9.65% 5.9% + $0.99 2.65% 2.50%
    Typical Fee for $2,000 $0 $37.00 $193.00 $135.22 $53.00 $50.00

    *Typical $2,000 Honeyfund fees of 1.8% based on a blend of offline gifts, gift cards and cash contributions via PayPal/WePay

    (2.8%/2.4% + $0.30 USD). See international rates  here.

    Remember, our NEW gift card items are always free! You can accept credit card payments with both free and upgraded Honeyfund accounts. Honeyfund couples who accept both offline and online payments pay average fees of just 1.8%! Guests never pay a fee.

    * Applies to most US-to-US payments. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

  2. How does Honeyfund work?

    With Honeyfund, you simply receive monetary gifts from your guests to help you pay for the costs of your honeymoon, or anything you're saving for. Planning your dream honeymoon? Buying a home? Upgrading your housewares? Honeyfund is here for you. It's your big day!

    Sign up or have fun setting up your honeyfund page now.

  3. How do I know that Honeyfund is safe for me and my guests?

    With more than 12 years in the online gift industry, we know how to protect you and your guests. Whether you’re receiving money via one of our trusted payment partners (Wepay/Chase or PayPal) or via the Honeyfund Balance, Honeyfund's PCI compliant and secure technology keeps your private info safe. Personal info is never sold, rented or shared.

    Honeyfund has maintained an A+ grade by the Better Business Bureau since inception.

  4. What countries does Honeyfund support?

    Honeyfund is available to residents of Australia, Canada, New Zealand, the U.K., the U.S., Mexico, and most of Europe, as well as most of Latin America. If you live outside these countries and would like to use Honeyfund, please contact us.

  5. Can I see Honeyfund's purchase process (what my guests will see)?

    Yes! Please create a free account and then you can try the Give a Gift process from your published registry page. You can walk through step-by-step what your guests will experience when they purchase a Honeyfund gift.

    Note: If you've linked a PayPal account, be sure to use a credit card and e-mail address not associated with your linked PayPal account. PayPal does not allow you to pay yourself.

  6. I created a Honeyfund account and set up my registry, why doesn't it show up in the search results?

    Make sure your registry is published, which then makes it available via the Give a Gift search. Click here to publish your Honeyfund and follow the instructions.

  7. How do I "unpublish" my registry to remove it from public access?

    If you'd like to unpublish your registry to remove it from public access, or reset your Honeyfund web address and hashtag, click here, scroll to the bottom of the page, click "Reset hashtag & honeyfund address (URL)" and follow the instructions.

    We can also exclude your page from search engine crawling, just visit your privacy settings.

  8. Why has my account been disabled?

    Your Honeyfund account will be disabled if your e-mail address is invalid or if it was not confirmed within eight weeks of opening the account. Accounts also close automatically one year after your wedding date.

    Or you may have closed your account on the Account Settings tab.

    If you wish to reinstate your account, simply Sign In or contact us.

  9. How can I close my account?

    Wedding over, thank you notes sent and ready to start married life? You can simply unpublish your page and keep your account available to just you, as long as you wish.

    Is there another reason you wish to close your account? Great! We love discerning customers like you! In fact, if you take a moment to let us now how to make Honeyfund work for you, we'll gladly upgrade your account to our Elite package for free, AND do our best to fix the issue. Just contact us here.

    Still need to close your account? Here is our close account form.

  10. What is Skyhour?

    Learn all about Skyhour, the revolutionary airfare booking app, and how you can earn up to 360 hours worth of air travel! Learn More.

  11. Can I remove Skyhour from my page?

    To remove the Skyhour referral link, that saves your guests 10% on air travel and earns you free hours, Contact Us.

faqs

Receiving Gifts & Payments

  1. How do wedding guests pay? / What are the payment options?

    Honeyfund integrates with WePay and PayPal, two secure payment processors, to enable credit card payment for you and your guests. You can choose your preferred processor.

    Here's how it works:

    • Guests pay quickly and easily. You pay just 2.4% + $0.30 for online gifts* (offline payments are always free!)
    • A few easy steps enable credit card payments.
    • To withdraw, login to your WePay or PayPal account and follow the steps. There are no withdrawal fees!

    Setup your Payment Settings now. Honeyfund couples who accept both offline and online payments pay average fees of just 1.8%! Guests never pay a fee.

    * Applies to most US-to-US payments. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.

  2. How do I register for gift cards through Honeyfund?

    You can now register for gift cards from popular travel, dining and retail brands right on your honeyfund! Any and all gift cards you receive are free to give and receive.

    Click here to add gift cards to your honeyfund.

  3. How do I get my gift money?

    Here are simple instructions for getting your gift money for each available payment option:

    Visit the Gifts Received page to redeem any available Gift Cards or Honeyfund Gift Card Balance funds. NOTE: This option is NOT redeemable for cash, and Honeyfund Gift Card Balance funds never expire.

    WePay (Chase) payments are automatically deposited into your bank account. If you haven't received payments, you may need to add your bank account in your WePay (Chase) account. Follow the instructions for claiming your WePay (Chase) account sent to the e-mail on your Honeyfund account or Contact Us.

    To withdraw gift payments from PayPal, please login to your PayPal account and click the Withdraw tab. There you will find several options for withdrawing your money. If you forgot your login e-mail address, you can find it in your Honeyfund Payment Settings.

    If your gifts were pledged via cash or check, you should have received the payments directly from your gift givers (e.g. in the mail to the address you provided in your Honeyfund account, or at the shower, wedding or otherwise in person).

    • HONEYFUND GIFT CARDS & HONEYFUND GIFT CARD BALANCE
    • WEPAY (CHASE)
    • PAYPAL
    • CASH OR CHECK

    You can see each gift and its payment method on the Gifts Received page.

  4. I redeemed my Gift Card Funds or Honeyfund Balance for a partner brand, but now I changed my mind. Can I cancel and choose another partner brand?

    Once you've redeemed gift card funds for a partner brand, it cannot be canceled. The partner gift card can be used with that partner company per the terms of their gift card program. If you have questions, please Contact Us.

  5. Can I transfer my Honeyfund Balance funds to WePay?

    Once your gifts are given via the Honeyfund Gift Card Balance, they cannot be transferred to WePay. If you need help redeeming your funds, please Contact Us.

  6. Why was I charged a transaction fee?

    In addition to Honeyfund's free offline payment options, we make it possible to receive online payments for a fee of 2.4% + $0.30. Here are the complete fee details:

    • Payments paid to a WePay account incur one simple fee of 2.4% + $0.30.
      • PayPal: Most US-to-US transactions incur a rate of 2.8% + $0.30. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.
  7. Someone gave us a gift but I don't see it in my account. Why?

    Some gifts do not show up on your Gifts Received page immediately. There may be up to a two hour delay to allow the giver time to make changes before the gift pledge is revealed to you in your account.

    However, WePay (Chase) and PayPal payments should show up immediately. If not, please Contact Us.

  8. Someone gave a gift from my registry but I haven't received payment. Why?

    With Honeyfund, guests select a gift, and then pay according to the options you provided. Gifts are displayed on the Gifts Received page, where you can see how each gift was paid when you open the gift.

    If you get payment for a "pledge" from a gift giver who paid offline, you can mark the gift as "received" by entering the date you got the payment.

    If you aren't sure, please Contact Us.

  9. I linked the wrong PayPal account. How do I change it?

    Visit the Payment Settings page to remove your existing PayPal account so you can link a new one.

    Note: The PayPal account linked at the time of the gift is where the money is sent for that gift. Past gifts will not change when you change your payment settings.

  10. How do I add or remove payment options for my guests?

    Edit your payment settings here. If you have more than one payment option enabled, your guests will be able to choose from those options when they select your gift.

  11. Someone purchased a gift from my registry that I don't recognize. How do I contact the gift giver?

    Contact us and we will contact the gift giver on your behalf to verify the gift was intended for you.

  12. Will I be required to pay taxes on my gift money?

    We are not aware of couples paying taxes on their wedding gifts. However we recommend you talk to a licensed tax professional whenever you have tax questions.

    Although this does not apply to most of our users, we recommend you check PayPal's site regarding the federal reporting conducted by them.

  13. How do I issue a credit card refund?

    If a giver requests a refund for their payment, Contact us.

faqs

Giving a Gift

  1. I purchased a Honeyfund gift but didn't print the certificate. How do I get back to the certificate page?

    To get back to the certificate page, just click the link in your gift confirmation e-mail (check your spam folder if you didn't receive the e-mail). If you don't have it, you can recover it from the couple's registry. Select any gift, then enter your name and e-mail in the form exactly as you entered it the first time. We will automatically popup a message linking you to your existing gift.

    Or, contact us and we can provide the link for you.

  2. I purchased a gift from Honeyfund but I don't know if my payment went through. How do I verify my payment?

    There are two ways to pay for a Honeyfund gift; 1) Offline, where you print a certificate and give it to the couple with cash or check, or 2) Online via a third party payment processor. (Note: Honeyfund does not handle online payments, all payments are processed by a third party.)

    If you paid online, you should have received an e-mail receipt. Check your e-mail for the receipt and/or your credit card activity for the charge.

    If you aren't sure which payment method you chose, check your Honeyfund gift confirmation e-mail. There you will find either a receipt or payment instructions for the payment method you selected. If you don't have the e-mail, please check your spam folder or contact us and we will resend it to you.

  3. My credit card is not being accepted. What should I do?

    If your card is declined please try your transaction again, using a different credit card and/or e-mail address.

    If your payment still doesn't go through, we suggest you try your gift again and select the offline payment option. This way, you can send a check in the mail directly to the couple or bring cash or check to the wedding with your gift certificate.

  4. I gave a gift and now have changed my mind. How do I cancel my gift?

    If you have NOT paid for your gift, please click the link in your gift confirmation e-mail from Honeyfund. There you can cancel the gift pledge. If you don't have the e-mail, contact us and we can cancel the gift pledge for you.

    If you have already given the couple the funds, offline, we cannot cancel the gift payment. You will need to make arrangements directly with the couple to retrieve your funds.

    If you paid online, contact us to request a refund.

faqs

Honeyfund Gift Card

  1. What is the Honeyfund Gift Card?

    The Honeyfund Gift Card is the world’s first universal travel gift card! With the Honeyfund Gift Card, you are giving the gift of the world – recipients can redeem the card for unlimited experiences through major airlines, hotels, cruise lines, restaurants, retailers and more!

    Give Now!

  2. Why does the Honeyfund Gift Card make a great gift?

    With the Honeyfund Gift Card, you are truly giving the gift of the world! Recipients can redeem the card for unlimited experiences through major airlines, hotels, cruise lines, restaurants, retailers and more! Givers love the gift of experiences, and recipients love the convenience and flexibility.

    Give Now!

  3. How can I use the Honeyfund Gift Card?

    Recipients can use the Honeyfund gift card for travel, experiences or products of their choice via a network of Honeyfund partners. Currently, Honeyfund gift card recipients can convert their card, dollar-for-dollar, for e-gift cards from major airlines, hotels, cruise lines, restaurants, retailers and more, including these providers:

    Give Now!

  4. Can I cancel my Honeyfund Gift Card purchase or get a refund?

    Redeemed Honeyfund Gift Cards are non-cancellable. You may request a refund for an unredeemed card by Contacting Us.

    Give Now!

  5. How can I pay when giving a Honeyfund Gift Card?

    Honeyfund Gift Cards can be purchased by Visa, MasterCard and Discover credit and debit cards. We do not accept American Express at this time.

    Give Now!

  6. I redeemed my Honeyfund Gift Card for a partner brand, but now I changed my mind. Can I cancel and choose another partner brand?

    Once a Honeyfund Gift Card is redeemed for a partner brand’s gift card, it cannot be canceled. The partner gift card can be used as cash with that partner company per the terms of their gift card program. If you have questions, please Contact Us.

    Give Now!

  7. Why can't I see all the partner brands listed when redeeming my Honeyfund gift card?

    Once you enter your e-mail address to redeem your gift, you will be presented with all the partner brands that offer gift cards in the amount of your gift. Some partners have fixed gift card amounts. If those amounts do not match the amount of your Honeyfund gift card, the brand will not appear.