Help
Welcome to Honeyfund's Help Center!
Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.
faqs
Signing Up & Publishing a Registry
- How much does it cost? It's free, for starters...
- How does Honeyfund work?
- How do I know that Honeyfund is safe for me and my guests?
- What countries does Honeyfund support?
- Can I see Honeyfund's purchase process (what my guests will see)?
- I created a Honeyfund account and set up my registry, why doesn't it show up in the search results?
- How do I "unpublish" my registry to remove it from public access?
- Why has my account been disabled?
- How can I close my account?
- What is Skyhour?
- Can I remove Skyhour from my page?
faqs
Receiving Gifts & Payments
- How do wedding guests pay? / What are the payment options?
- How do I register for gift cards through Honeyfund?
- How do I get my gift money?
- I redeemed my Gift Card Funds or Honeyfund Balance for a partner brand, but now I changed my mind. Can I cancel and choose another partner brand?
- Can I transfer my Honeyfund Balance funds to WePay?
- Why was I charged a transaction fee?
- Someone gave us a gift but I don't see it in my account. Why?
- Someone gave a gift from my registry but I haven't received payment. Why?
- I linked the wrong PayPal account. How do I change it?
- How do I add or remove payment options for my guests?
- Someone purchased a gift from my registry that I don't recognize. How do I contact the gift giver?
- Will I be required to pay taxes on my gift money?
- How do I issue a credit card refund?
faqs
Giving a Gift
- I purchased a Honeyfund gift but didn't print the certificate. How do I get back to the certificate page?
- I purchased a gift from Honeyfund but I don't know if my payment went through. How do I verify my payment?
- My credit card is not being accepted. What should I do?
- I gave a gift and now have changed my mind. How do I cancel my gift?
faqs
Honeyfund Gift Card
- What is the Honeyfund Gift Card?
- Why does the Honeyfund Gift Card make a great gift?
- How can I use the Honeyfund Gift Card?
- Can I cancel my Honeyfund Gift Card purchase or get a refund?
- How can I pay when giving a Honeyfund Gift Card?
- I redeemed my Honeyfund Gift Card for a partner brand, but now I changed my mind. Can I cancel and choose another partner brand?
- Why can't I see all the partner brands listed when redeeming my Honeyfund gift card?