If your credit card transaction is not being accepted, try the following:
If these tips doesn't work, it's likely that PayPal's security algorithms are rejecting the transaction. But don't worry, we can help! Give us a call at 707-340-3863.
Sorry for the inconvenience!
If you want to pay by credit card, but didn't see that option, it's because the couple did not enable online payments.
We give couples the choice because online payments incur a fee. You can pay simply and free of charge by sending the couple a check in the mail or presenting cash/check to the them in person along with your Honeyfund gift certificate.
To confirm if your payment went through, please check your e-mail for a receipt for payment (it comes directly from the credit card processor, PayPal).
Another way to confirm is to check the charge(s) on your credit card.
If you do not see a charge nor have a receipt, you may have chosen to pay offline. If so, the link in your Honeyfund gift confirmation e-mail will provide you with additional instructions. Otherwise, please try your gift again.
To get back to the certificate page, just click the link in your gift confirmation e-mail (check your spam folder if you didn't receive the e-mail).
If you don't have it, you can recover it from the couple's registry by following these steps:
If you still can't recover it, click Contact Us below and we can provide the link for you.
If you have NOT paid for your gift, please click the link in your gift confirmation e-mail from Honeyfund. There you can cancel the gift pledge. If you don't have the e-mail, click "Contact Us" below and we can cancel the gift pledge for you.
If you have already given the couple the funds, offline, we cannot cancel the gift payment. You will need to make arrangements directly with the couple to retrieve your funds.
If you paid online, click "Contact Us" to request a refund.
We are happy to help. Please contact us and include the following:
There are two ways a couple can receive gifts, depending on which option you chose at checkout.
When you reserve the gift, choose to pay offline (cash or check) and use the name "Surprise." You can change the name on the certificate before printing. Then you can print the certificate and give it to them at your chosen time.
Yes! Since what you are giving them is a money toward their honeymoon fund, you can still contribute even after the wedding or honeymoon. They will most likely use the funds as a reimbursement for the cost of the item you selected.
With Honeyfund, you make your own travel arrangements and then receive monetary gifts from your guests to help you pay for the costs of travel.
Here's how it works:
Take a look at some of our Sample Registries for ideas on how to create your Honeyfund.
* Applies to most US-to-US payments. Fees outside the US may vary. Click here for full fee info. Payments from outside your home country may incur an additional 1% cross-border fee.
Honeyfund is totally free! There are no transaction fees for couples or gift givers and no setup fees. This is possible because gift givers are directed to send the money to YOU, by cash or check. We don't handle any gift money here at Honeyfund.
In addition to the free service:
We designed Honeyfund to protect your registry until you are ready for guests to find it. When your registry is ready, you must publish it, which then makes it available via the Give A Gift search. When you click Publish, you'll see instructions for publishing your honeymoon registry.
For security purposes we keep your password info in an encrypted form, so we aren't able to send that to you. However if you click the "Get Help" link on the Sign In page you can enter your e-mail address that will give you instructions for resetting your password. Click the check box next to "Remember me on this computer" when you sign in, so you won't have to re-enter your password again.
Your Honeyfund account will be disabled if your e-mail address is invalid or if it was not confirmed within eight weeks of opening the account.
Accounts can be closed on the Edit > Profile tab, or if it has been more than one year since your wedding date. Please click "contact us" below to reinstate the account.
Have we answered your question? If not, please contact us.