Welcome to Honeyfund's Help Center!
Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.
Signing Up & Publishing a Registry
Honeyfund is totally free! There are no transaction fees for couples or gift givers and no setup fees. This is possible because gift givers are directed to send the money to YOU, by cash or check. We don't handle any gift money here at Honeyfund.
In addition to the free service:
- We offer upgrade packages including your choice of design templates, photo slideshows, photos next to your registry items, and more. Sign Up Now to see the latest features and pricing.
- Accept online payments from your gift givers via your own business PayPal account. Most US transactions via PayPal qualify for Honeyfund's special rate of 2.8% + $0.30. Credit card payments are available with both free and upgraded Honeyfund accounts. Fees are paid by the couple, never the guest.
With Honeyfund, you make your own travel arrangements and then receive monetary gifts from your guests to help you pay for the costs of travel.
Read more about how Honeyfund works.
Rest assured all personal info and gift money is safe and secure. Your money travels directly from gift givers to you, either offline or via your own PayPal (or WePay) account, so we don't handle money here at Honeyfund. Honeyfund's secure servers keep your private info safe, and personal info is never sold, rented or shared.
Honeyfund has also been awarded an A+ grade by Better Business Bureau's Online Reliability program.
Honeyfund is available to residents of Australia, Canada, New Zealand, the U.K., the U.S. and most of Europe. If you live outside these countries and would like to use Honeyfund, please contact us.
Yes! Please create a free account and then you can try the Give a Gift process from your published registry page. You can walk through step-by-step what your guests will experience when they purchase a Honeyfund gift.
Note: If you've linked a PayPal account, be sure to use a credit card and e-mail address not associated with your linked PayPal account. PayPal does not allow you to pay yourself.
We designed Honeyfund to protect your registry until you are ready for guests to find it. When your registry is ready, you must publish it, which then makes it available via the Give a Gift search. Click the Publish your Honeyfund link and follow the instructions.
Your Honeyfund registry will remain active for one year after your wedding date. We do this because many couples continue to receive gifts even after their wedding and honeymoon. If you'd like to unpublish your registry to remove it from public access, please contact us.
We can also exclude your page from search engine crawling, just contact us.
Your Honeyfund account will be disabled if your e-mail address is invalid or if it was not confirmed within eight weeks of opening the account. Accounts also close automatically one year after your wedding date.
Or you may have closed your account on the Account Settings tab.
Receiving Gifts & Payments
Honeyfund integrates with PayPal, a secure payment processor, to enable credit card payment for your guests. You will need a PayPal Business account (this is how PayPal enables givers to checkout without needing a PayPal account).
Here's how it works:
- Guests pay quickly and easily. You pay just 2.8% + $0.30 for online gifts* (offline payments are always free!)
- A few easy steps enable credit card payments.
- To withdraw, login to your PayPal account and Withdraw. No withdrawal fees!
Setup your Payment Settings now. Honeyfund couples who accept both offline and online payments pay average fees of just 1.8%! Guests never pay a fee.
* Applies to most US-to-US payments. Otherwise, see PayPal's fees. Payments from outside your home country incur PayPal's standard fee plus an additional 1% cross-border fee.
To retrieve your online gift payments, please login to your PayPal (or WePay) account and click the Withdraw tab. There you will find several options for withdrawing your money. If you forgot your login e-mail address, you can find it in your Honeyfund Payment Settings.
If your gifts were pledged via cash or check, you should have received the payments directly from your gift givers (e.g. in the mail to the address you provided in your Honeyfund account, or at the shower, wedding or otherwise in person).
You can see each gift and its payment method on the Gifts Received page.
In addition to Honeyfund's free offline payment options, we make it possible to receive online payments for a fee. Here are the complete fee details:
Most US-to-US transactions via PayPal qualify for Honeyfund's special rate of 2.8% + $0.30. In this case, the fee will appear in your PayPal account as a payment to Honeyfund. (This is how PayPal lets us share our rate discount.) Otherwise, see PayPal's fees. Payments from outside your home country incur PayPal's standard fee plus an additional 1% cross-border fee.
- Payments paid to a WePay account* incur a fee of 2.8% + $0.30.
*Note: WePay has been discontinued for new accounts.
Some gifts do not show up on your Gifts Received page immediately. There may be up to a two hour delay to allow the giver time to make changes before the gift pledge is revealed to you in your account. Note: This applies to offline payments only. Payments to your PayPal account should show up immediately.
With Honeyfund, guests select a gift, and then pay according to the options you provided (usually offline via cash or check, or online with a credit card.) Gifts are displayed on the
Sometimes an online/PayPal gift will appear in the unpaid section. This happens when we don't get the payment confirmation back from PayPal. If this happens, you should check your PayPal account for the payment and then manually update the gift received date. You can see each gift and its status on the Gifts Received page. Then click "send reminder?" and follow the instructions.
Sometimes an online/PayPal gift will appear in the unpaid section. This happens when we don't get the payment confirmation back from PayPal. If this happens, you should check your PayPal account for the payment and then manually update the gift received date.
You can see each gift and its status on the Gifts Received page. Then click "send reminder?" and follow the instructions.
Visit the Payment Settings page to remove your existing PayPal account so you can link a new one.
Note: The PayPal account linked at the time of the gift is where the money is sent for that gift.
Edit your payment settings here. If you have more than one payment option enabled, your guests will be able to choose from those options when they select your gift.
Contact us and we will contact the gift giver on your behalf to verify the gift was intended for you.
If a giver requests a refund for their payment to your PayPal account, Contact us and we will refund the gift and fee payment together.
We are not aware of couples paying taxes on their wedding gifts. However we recommend you talk to a licensed tax professional about your tax concerns. (Since we are not licensed tax professionals, we won't pretend to give you any advice in this arena. :)
Although this does not apply to most of our users, we recommend you check PayPal's site regarding the federal reporting conducted by them.
Giving a Gift
To get back to the certificate page, just click the link in your gift confirmation e-mail (check your spam folder if you didn't receive the e-mail). If you don't have it, you can recover it from the couple's registry. Select any gift, then enter your name and e-mail in the form exactly as you entered it the first time. We will automatically popup a message linking you to your existing gift.
Or, contact us and we can provide the link for you.
There are two ways to pay for a Honeyfund gift; 1) Offline, where you print a certificate and give it to the couple with cash or check, or 2) Online via a third party payment processor. (Note: Honeyfund does not handle online payments, all payments are processed by a third party.)
If you paid online, you should have received an e-mail receipt. Check your e-mail for the receipt and/or your credit card activity for the charge.
If you aren't sure which payment method you chose, check your Honeyfund gift confirmation e-mail. There you will find either a receipt or payment instructions for the payment method you selected. If you don't have the e-mail, please check your spam folder or contact us and we will resend it to you.
If your card is declined please try your transaction again, using a different credit card and/or e-mail address.
If your payment still doesn't go through, we suggest you try your gift again and select the offline payment option. This way, you can send a check in the mail directly to the couple or bring cash or check to the wedding with your gift certificate.
If you have NOT paid for your gift, please click the link in your gift confirmation e-mail from Honeyfund. There you can cancel the gift pledge. If you don't have the e-mail, contact us and we can cancel the gift pledge for you.
If you have already given the couple the funds, offline, we cannot cancel the gift payment. You will need to make arrangements directly with the couple to retrieve your funds.
If you paid online, contact us to request a refund.