Help Center

Welcome to Honeyfund's Help Center! Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.

Signing Up & Publishing a Registry

Receiving Payments

Giving a Gift

Signing Up & Publishing a Registry

How do I know that Honeyfund is safe for me and my guests?

Honeyfund is very safe because all transactions happen directly between you and your guest. If you choose to use PayPal, Honeyfund redirects guests to PayPal's website where they make a payment directly into your PayPal account. You can also give your guests the option to mail you a check or bring cash/check to the wedding. We don't ever handle any of your money.

Can I use Honeyfund if I don't live in the U.S.?

Yes! Honeyfund is available to residents of Australia, Canada, the U.K. and the U.S. If you live outside these countries and would like to use Honeyfund, please contact us.

Can I see Honeyfund's purchase process (what my guests will see) before I sign up?

Yes! Please see our Give a Gift demo which will show you step-by-step what your guests will experience when they purchase a Honeyfund gift.

I created a Honeyfund account and set up my registry, why doesn't it show up in the search results?

We designed Honeyfund to protect your registry until you are ready for guests to find it. When your registry is ready, you must publish it, which then makes it available via the Give a Gift search. From the Our Registry tab, click the publish link and follow the instructions.

How do I "unpublish" my registry to remove it from public access?

Your Honeyfund registry will remain active for one year after your wedding date. We do this because many couples continue to receive gifts even after their wedding and honeymoon. If you'd like to unpublish your registry to remove it from public access, please contact Honeyfund.

Why has my account been disabled?

Your Honeyfund account may be temporarily disabled if your e-mail address is invalid (i.e., we were unable to deliver e-mail to the address you provided), or if someone on the account requested it be closed. Please contact us to reinstate the account.

Receiving Payments

Someone purchased a gift from my registry but I haven't received payment. Why?

First, see which payment option your gift giver selected on the View Gifts page. If it was a PayPal purchase, check that the PayPal e-mail address you provided Honeyfund is correct. It should be the same as the e-mail address you use to login to PayPal (see the next answer if the e-mail address was wrong). Next, login to your PayPal account and click the History tab to search for the transaction. If you don't see the transaction in your PayPal account, it's possible the gift giver failed to complete the payment process on PayPal's website. You can generate a reminder e-mail from Honeyfund by clicking the Edit icon (pencil and paper) on the View Gifts page and following the Remind instructions.

I received a PayPal gift but my PayPal e-mail address was wrong. How do I get my gift money?

The e-mail address you enter in your Honeyfund payment settings is where your gift money is sent when a gift giver pays for your gift with a credit card. If there was a mistake and the e-mail address you gave Honeyfund is NOT the e-mail address on your PayPal account, here's what you can do:

  1. Update your Honeyfund settings immediately! You don't want any more money going to the wrong place.
  2. Login to the e-mail account that was incorrectly listed on Honeyfund as your PayPal e-mail address. You should have received an e-mail there with instructions for accessing your funds.
  3. Add the e-mail account that was incorrectly listed on Honeyfund to your existing PayPal account. Click here to login to PayPal and add your e-mail address. Once there, visit My Account > Profile > Email > Add.
  4. If you don't have access to the e-mail address that was incorrectly listed on Honeyfund, you will need to contact PayPal (Help > Contact Us) and let them know the money was sent to the wrong e-mail address. They will help you either recover the funds or refund your gift giver.

How do I add or remove payment options for my guests?

There are currently three payment options you can give your guests: Cash/Check, Credit Card via PayPal, and a custom payment option. You can see which options you have enabled by logging into your account and scrolling to the Payment Methods section in the Honeymoon Registry box. To edit your payment options, click Edit above the Honeymoon Registry box. If you have more than one payment option enabled, your guests will be able to choose from those options when they select your gift.

Someone purchased a gift from my registry that I don't recognize. How do I contact the gift giver?

E-mail Honeyfund and we will contact the gift giver on your behalf to verify the gift was intended for you.

Giving a Gift

I purchased a Honeyfund gift but didn't print the certificate. How do I get back to the certificate page?

To get back to the certificate page, just click the link in the purchase confirmation e-mail (check your spam folder if you didn't receive the e-mail). If you don't have the purchase confirmation e-mail, contact Honeyfund and we can provide the link for you.

I purchased a gift from Honeyfund but I don't know if my payment went through. How do I verify my payment?

If you selected the "Credit Card via PayPal" payment option, you should have proceeded to PayPal.com to complete your payment. If your payment was completed, you should have received a separate e-mail receipt from PayPal. The e-mail contains a PayPal Receipt ID that is your proof of payment.

If you aren't sure which payment method you chose, click the link in the Honeyfund gift confirmation e-mail you received. There you will find payment instructions for the payment method you selected. If you don't have the Honeyfund e-mail, please check your spam folder or contact Honeyfund and we will resend it to you.

I clicked the PayPal payments link but nothing happened. How do I get to PayPal?

When you click the PayPal button you should see a new window pop open. If the new window doesn't open, check your popup settings (Tools > Popup Blocker in Internet Explorer) or check to see if the window has opened somewhere behind your current browser window.

PayPal won't accept my credit card(s). What should I do?

According to PayPal, there are several reasons why they will deny a credit card transaction:

  1. Your credit card company could be denying the purchase.
  2. The address you provided does not match your credit card billing address.
  3. The credit card company's processor is down.
  4. PayPal's statistical analysis determined the transaction was high risk and automatically denied it.

If you card is declined you should try your transaction again later. You can revisit the PayPal page by clicking the link in your Honeyfund Gift Confirmation e-mail. If your credit card still doesn't go through, you can e-mail or call PayPal at 1-888-221-1161 (say "Agent") and ask the representative to look up your transaction attempt and tell you why it was declined. They will ask for the e-mail address you used when attempting the transaction.

If all else fails, you can either mail a check directly to the couple or bring cash or check to the wedding with your gift certificate. Please contact us to let us know if you need to change your payment method.

I purchased a gift for a couple and have changed my mind. How do I cancel my gift purchase?

Because the registry is created and managed by the couple, they will have to be notified to restore the gift item. Please contact the couple's designated contact person (found on their registry page), or contact Honeyfund and we can e-mail them on your behalf.