Help Center

Welcome to Honeyfund's Help Center! Below you'll find our most frequently asked questions and their answers. If you don't find an answer to your question here, please contact us and we will respond as soon as possible.

Signing Up & Publishing a Registry

• How much does it cost? It's free!
• How does Honeyfund work?
• How do I know that Honeyfund is safe for me and my guests?
• Can I use Honeyfund if I don't live in the U.S.?
• Can I try Honeyfund's purchase process?
• I created a Honeyfund account and set up my registry, why doesn't it show up in the search results?
• How do I "unpublish" my registry to remove it from public access?
• Why has my account been disabled?
• How can I close my account?

Receiving Payments

• Someone made a gift pledge on my registry but I haven't received payment. Why?
• I received a PayPal gift but my PayPal e-mail address was wrong. How do I get my gift money?
• How do I add or remove payment options for my guests?
• Someone that I don't recognize pledged a gift. How do I contact the gift giver?

Giving a Gift

• I purchased a Honeyfund gift but didn't print the certificate. How do I get back to the certificate page?
• I purchased a gift from Honeyfund but I don't know if my payment went through. How do I verify my payment?
• My credit card is not being accepted. What should I do?
• I pledged a gift for a couple and have changed my mind. How do I cancel my gift pledge?

Signing Up & Publishing a Registry

How much does it cost? It's free!

Honeyfund is totally free! There are no transaction fees for couples or gift givers and no setup fees. This is possible because gift givers are directed to send the money to YOU, by cash or check. We don't handle any gift money here at Honeyfund.

In addition to the free service, there are two upgrade options:

1. Upgrade to Honeyfund Premium for a one-time charge of $39 USD. This includes your choice of design templates, a photo slideshow of you, photos next to your registry items, and no ads on your registry.

2. Accept credit card payments from your gift givers using your own premier or business PayPal account. Paypal charges 2.9% + $.30/transaction (US) and you won't find a better price.^* This option is available with both Free and Premium Honeyfund accounts.

For more info about how Honeyfund works, see our Tour.

* If you find a lower transaction fee, read the terms carefully, there will likely be additional fees to withdraw your money. There is never a fee to withdraw money from PayPal into your own bank account and you can do it any time and as many times as you want.

How does Honeyfund work?

For all you need to know about how Honeyfund works, see our Tour.

For a brief introduction to setting up an account, please see the demonstration below.

How do I know that Honeyfund is safe for me and my guests?

Rest assured all personal info and gift money is safe and secure. Your money travels directly from gift givers to you, so we don't handle money here at Honeyfund. Honeyfund's secure servers keep your private info safe, and personal info is never sold, rented or shared.

Your personal information is also safe thanks to the McAfee Secure certification. Honeyfund.com has also been awarded the Better Business Bureau's Online Reliability seal.

Can I use Honeyfund if I don't live in the U.S.?

Yes! Honeyfund is available to residents of Australia, Canada, New Zealand, the U.K., the U.S and most of Europe. If you live outside these countries and would like to use Honeyfund, please contact us.

Can I see Honeyfund's purchase process (what my guests will see)?

Yes! Please create a free account and then you can try the Give a Gift process from your Guest View page. You can walk through step-by-step what your guests will experience when they purchase a Honeyfund gift.

I created a Honeyfund account and set up my registry, why doesn't it show up in the search results?

We designed Honeyfund to protect your registry until you are ready for guests to find it. When your registry is ready, you must publish it, which then makes it available via the Give a Gift search. Click the Publish your Honeyfund link follow the instructions.

How do I "unpublish" my registry to remove it from public access?

Your Honeyfund registry will remain active for one year after your wedding date. We do this because many couples continue to receive gifts even after their wedding and honeymoon. If you'd like to unpublish your registry to remove it from public access, please contact Honeyfund.

We can also exclude your page from search engine crawling, just contact Honeyfund.

Why has my account been disabled?

Your Honeyfund account may be temporarily disabled if your e-mail address is invalid (i.e., we were unable to deliver e-mail to the address you provided), if someone on the account requested it be closed, or if it has been more than one year since your wedding date. Please contact us to reinstate the account.

How can I close my account?

You can close your account from the Update Profile tab when editing your Honeyfund.

Receiving Payments

Someone purchased a gift from my registry but I haven't received payment. Why?

First, see which payment option your gift giver selected on the Gifts Received page. Cash or check payments should have been given to you by the gift giver directly, offline.

If it was a PayPal purchase, verify the the PayPal e-mail address you provided Honeyfund (Edit > Settings > Payment Settings). It should be the same as the e-mail address you use to login to PayPal (see the next answer if the e-mail address was wrong). Next, login to your PayPal account and click the History tab to search for the transaction. If you don't see the transaction in your PayPal account, it's possible the gift giver failed to complete the payment process on PayPal's website.

For gift givers who fail to pay, you can generate a reminder e-mail from Honeyfund by clicking the gift on the Gifts Received page. Then click "send reminder?" and follow the instructions.

I received a PayPal gift but my PayPal e-mail address was wrong. How do I get my gift money?

The e-mail address you enter in your Honeyfund payment settings is where your gift money is sent when a gift giver pays for your gift with a credit card. If there was a mistake and the e-mail address you gave Honeyfund is NOT the e-mail address on your PayPal account, here's what you can do:

1. Update your Honeyfund settings immediately! (Edit > Settings > Payment Settings) You don't want any more money going to the wrong place.
2. Login to the e-mail account that was incorrectly listed on Honeyfund as your PayPal e-mail address. You should have received an e-mail there with instructions for accessing your funds.
3. Add the e-mail account that was incorrectly listed on Honeyfund to your existing PayPal account. Click here to login to PayPal and add your e-mail address. Once there, visit My Account > Profile > Email > Add.
4. If you don't have access to the e-mail address that was incorrectly listed on Honeyfund, you will need to contact PayPal (Help > Contact Us) and let them know the money was sent to the wrong e-mail address. They will help you either recover the funds or refund your gift giver.

How do I add or remove payment options for my guests?

Edit your payment settings here (Edit > Settings > Payment Settings). If you have more than one payment option enabled, your guests will be able to choose from those options when they select your gift.

Someone purchased a gift from my registry that I don't recognize. How do I contact the gift giver?

E-mail Honeyfund and we will contact the gift giver on your behalf to verify the gift was intended for you.

Giving a Gift

I purchased a Honeyfund gift but didn't print the certificate. How do I get back to the certificate page?

To get back to the certificate page, just click the link in your gift confirmation e-mail (check your spam folder if you didn't receive the e-mail). If you don't have it, contact Honeyfund and we can provide the link for you.

I purchased a gift from Honeyfund but I don't know if my payment went through. How do I verify my payment?

There are two ways to pay for a Honeyfund gift; 1) Offline, where you print a certifiate and give it to the couple with cash or check, or 2) Online via a third party payment processor. (Note: Honeyfund does not handle online payments, all payments are processed by a third party.)

If you paid online, you should have received a separate e-mail receipt from the payment processor. Check your e-mail for the receipt and/or your credit card activity for the charge.

If you aren't sure which payment method you chose, click the link in the Honeyfund gift confirmation e-mail you received. There you will find payment instructions for the payment method you selected. If you don't have the Honeyfund e-mail, please check your spam folder or contact Honeyfund and we will resend it to you.

My credit card is not being accepted. What should I do?

If your card is declined please try your transaction again later. You can revisit the payment page by clicking the link in your Honeyfund Gift Confirmation e-mail. If your credit card still doesn't go through, we suggest you either send a check in the mail directly to the couple or bring cash or check to the wedding with your gift certificate. To change your payment method to cash or check, please click the link in your gift confirmation e-mail, then click the blue Change Payment Method button. Or contact us if you need help.

I pledged a gift for a couple and have changed my mind. How do I cancel my gift pledge?

Please click the link in your gift confirmation e-mail from Honeyfund. There you can cancel the gift pledge. If you don't have the e-mail, contact Honeyfund and we can cancel the gift pledge for you.

Note: All payments go directly to the couple and are not processed by Honeyfund. If you have already given the couple the gift funds or paid online, we cannot cancel the gift. You will need to make arrangements directly with the couple to retrieve your funds.