Paypal won't take my credit card

PayPal admits they sometimes reject valid credit cards. They tell us it's part of their security algorithm and they can't do anything about it. Therefore we suggest you write a check and mail it directly to the couple, or bring it to the wedding. Sorry for the inconvenience!

I can't reach the payment form

Sometimes gift givers receive a “Retry” message from PayPal instead of the credit card form. Usually this corrects itself after refreshing the page several times. If that doesn't work, try accessing the page from a different browser or computer. (Check your gift e-mail from Honeyfund for a link back to your gift.)

I have another payment problem

Please describe your problem to us using this form.

I need to get back to my gift certificate

To get back to your gift certificate, click the link in your gift confirmation e-mail from Honeyfund. If you did not receive this e-mail, please check your spam folder. If it's not there, and it's been more than one hour since you selected your gift, contact us.

I want to pay by credit card, but didn't see that option

If you didn't get the credit card payment option, it's because the couple chose not to enable online payments. We give couples the choice because online payments incur a fee from PayPal. You can either drop a check in the mail or bring cash/check to the wedding along with your Honeyfund gift certificate.

I want to change my payment method

Please contact us and include the following info:

• The name of the bride or groom
• Your preferred payment method

I accidentally duplicated my gift

Please contact us and include the following info:

• The name of the bride or groom
• The gift items and total amount you intended

I can't find my registry in the search

We designed Honeyfund to protect your registry until you are ready for guests to find it. When your registry is ready, you must publish it, which then makes it available via the Give A Gift search. When you click Publish, you'll see instructions for publishing your honeymoon registry.

I'm missing a payment

First, see which payment option your gift giver selected on the View Gifts page. If it was a PayPal purchase, check that the PayPal e-mail address you provided Honeyfund is correct. It should be the same as the e-mail address you use to login to PayPal (see below if the e-mail address was wrong).

Next, login to your PayPal account and click the History tab to search for the transaction. If you don't see the transaction in your PayPal account, it's possible the gift giver failed to complete the payment process on PayPal's website. You can generate a reminder e-mail from Honeyfund by clicking the Edit icon (pencil and paper) on the View Gifts page and following the Remind instructions.

What to do if your PayPal e-mail address was wrong

The e-mail address you enter in your Honeyfund payment settings is where your gift money is sent when a gift giver pays for your gift with a credit card. If there was a mistake and the e-mail address you gave Honeyfund is NOT the e-mail address on your PayPal account, here's what you can do:

1. Update your Honeyfund settings immediately! You don't want any more money going to the wrong place.
2. Login to the e-mail account that was incorrectly listed on Honeyfund as your PayPal e-mail address. You should have received an e-mail there with instructions for accessing your funds.
3. Add the e-mail account that was incorrectly listed on Honeyfund to your existing PayPal account. Login to PayPal and add your e-mail address under My Account > Profile > Email > Add.
4. If you don't have access to the e-mail address that was incorrectly listed on Honeyfund, you will need to contact PayPal (Help > Contact Us) and let them know the money was sent to the wrong e-mail address. They will help you either recover the funds or refund your gift giver.

I have questions about using PayPal

If you choose to accept online payments through PayPal, you will need a Premier or Business-type account, and will receive the money directly into your PayPal account. Then you will then need to use one of their withdrawal methods to retrieve the money. There is no fee to the gift giver for paying online. However PayPal will deduct ~3% from each gift.

I have a gift giver I don't recognize

From time to time couples will see a bogus gift show up in their account. Usually it's someone who wants to find out how Honeyfund works. They'll type in a name in the search and then make a bogus gift. You can restore the gift quantity using the pencil and paper icon on your Our Registry page. And use the red X to delete the gift from your View Gifts page.

I received duplicate gifts

You delete the duplicate gift from the View Gifts page by clicking the red X. Then you can restore the gift quantity using the pencil and paper icon on your Our Registry page.

I need help sending a payment reminder

You can generate a reminder e-mail from Honeyfund by clicking the Edit icon (pencil and paper) on the View Gifts page and following the Remind instructions. Note: Cash/check payment reminders are available after the wedding.

I forgot my password

For security purposes we keep your password info in an encrypted form, so we aren't able to send that to you. However if you click the "Get Help" link on the Sign In page you can enter your e-mail address that will give you instructions for resetting your password. Click the check box next to "Remember me on this computer" when you sign in, so you won't have to re-enter your password again.

I need more info about how Honeyfund works

Here are some important points regarding how Honeyfund works:

1. Honeyfund is not a travel agent and does not get involved at all in travel arrangements.
2. You book your own trip, through a travel agent or however you want.
3. When guests select a gift for you the money goes directly to you, either by cash/check or into your own PayPal account if you choose to let guests pay by credit card. (Note PayPal charges a ~3% fee for this.) There are no fees at all to gift givers.
4. Honeyfund never handles your money. We just make it possible for you to show what you want for your honeymoon on a web page, and let guests select something for you.
5. You pay for your own honeymoon and the money you get from your guests' contributions help you cover those costs.

Take a look at some of our Sample Registries for ideas on how to create your Honeyfund:

You can also get more info about how this all works at HowItWorks

I'm having trouble with the Sign Up form

Our sign up page requires JavaScript be running in your browser and it may have been temporarily disabled for you. Please try closing all browser windows and re-launching it. Or try using another browser or computer.

I don't see my country in the Sign Up form

We currently support couples residing in the US, the UK, Canada and Australia. If you don't live in one of those countries and want to use Honeyfund, you can use the address of a friend or relative in one of those countries. Note your registry will be displayed in the currency of the address you provide.